-
- Guaranteed quality of service to ensure that IoT initiatives, deployments, solutions and widgets are performing as per the expected service levels.
- Pro-active performance monitoring that is handled by qualified IoT technicians to help you pre-empt, forecast and predict likely IoT mission control risks.
- IoT health checks and maintenance to ensure widgets on subscriptions are billed correctly, cloud–based services are active and updates scheduled.
Primary Objectives
Key Activities
- Basic Services:
• IoT self-service portal setup & customisation via cloud-based and widget management portals
• Pro-active solution management with active online monitoring of initiatives, deployments,
solutions and widgets including fleet status measurement
• Connectivity usage & settings alerts to identify pre-determined milestones on a group data
plan or individual SIM plans including security settings.
- Intermediate Services:
• API integration and management for cloud-based services and applications services
• Managed subscription maintenance including data and services subscriptions plan
optimisation.
- Advanced Services:
• IoT Dashboard creation, monitoring and reporting for key performance and maintenance
metrics such as firmware and client update releases.
Sample Deliverables
-
- Portal activation, login setup and training to enable access to the various portal features and provides real-life examples of how to manage connectivity.
- Billing and connectivity reports that summarise the monthly usage and costs associated with connectivity usage including excess data charges.
- Automated rule creation to pro-actively manage the status of IoT SIMS based on usage, send messages to devices, re-assign rate plans and others.
Wondering about next steps?
Leave your details and we’ll get back to you ASAP.